Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you (“you”, “User”, or “Customer”) and Zhan Nikoghosyan, Individual Entrepreneur (IE) (“LoomaGrante”, “we”, “us”, or the “Operator”), operating the website and application at https://loomagrante.com (the “Service”).

Registered address: 5th Avenue 20/1, Geghanist, Republic of Armenia. IE / TIN (ՀՎՀՀ): 57526213.

Contact for legal notices: legal@loomagrante.com. Product and billing support: support@loomagrante.com.

By registering for an account, checking the acceptance box, accessing, or using the Service, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” includes that entity.

LoomaGrante is a software-as-a-service platform that helps users create company profiles and receive AI-assisted suggestions of potentially relevant European grants and funding programs, including eligibility-oriented checks and plain-language explanations where available.

The Service is a decision-support and information toolonly. It does not:

• submit grant or funding applications on your behalf;
• provide legal, tax, accounting, investment, or fundraising advice;
• act as a broker, intermediary, or representative before public authorities or funding bodies;
• guarantee admission, shortlisting, award, payment, or any other funding outcome.

We do not guarantee, promise, or warrant that the Service will find any grant, subsidy, loan, or other funding opportunity suitable for your company. Suitability depends on many factors outside our control, including program rules, your eligibility, competition, budgets, and how complete and accurate your profile is.

In particular, you acknowledge that:

• it may not be possible to identify a suitable opportunity for your company at all, or within any given period (including within one month or any other timeframe);
• match scores, rankings, and explanations are estimates produced with automated systems (including machine learning and large language models) and may be incomplete, outdated, or incorrect;
• program data from public portals and third-party sources may change, contain errors, or be delayed, and we do not warrant its completeness or accuracy;
• you remain solely responsible for verifying eligibility, deadlines, amounts, and all application requirements directly with the relevant funding body before relying on any information from the Service.

Paid plans (if any) purchase access to software features — not a promise of matches, awards, or commercial results.

You must provide accurate registration information and keep your credentials confidential. You are responsible for all activity under your account. Notify us promptly of any unauthorized use.

You must be at least 18 years old (or the age of legal capacity in your jurisdiction) and able to form a binding contract. The Service is intended for business and professional use in connection with company fundraising research.

You may submit company information (such as name, country, sector, stage, description, keywords, and funding preferences) to enable matching. You represent that you have the right to provide that information and that it does not infringe third-party rights or applicable law.

You retain ownership of your content. You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transform (including embeddings and AI analysis), and display your content solely as needed to operate, secure, improve, and provide the Service to you.

You must not upload unlawful, misleading, or confidential third-party data without authorization.

You agree not to:

• reverse engineer, scrape, or systematically extract data from the Service except as allowed by mandatory law;
• interfere with security, availability, or integrity of the Service;
• use the Service to build a competing grant-matching product using our outputs at scale;
• misuse AI features to generate unlawful, deceptive, or harmful content;
• resell or sublicense access without our prior written consent.

We may suspend or terminate access for breach, abuse, non-payment, or risk to the Service or other users.

Features depend on your plan (including our free tier and any paid tiers, such as Starter, Plus, and Scale). Prices, currency, and plan features displayed on the website may change; we will use reasonable efforts to notify account holders of material price changes affecting an active paid subscription before they take effect on the next renewal.

Payment processing and Merchant of Record. Paid subscriptions are billed through Lemon Squeezy (https://www.lemonsqueezy.com), which acts as the Merchant of Record for your purchase. This means Lemon Squeezy, not the Operator, is the seller of record on your invoice/receipt, collects payment on our behalf, and is responsible for calculating, collecting, and remitting applicable sales tax or VAT on the subscription fee. Your payment is also subject to Lemon Squeezy’s own terms of service and privacy policy for checkout and payment processing.

Billing cadence. Paid plans renew automatically monthly, in advance in EUR, until cancelled, starting from the date of your first successful payment (or, if a free trial is offered on the checkout page, from the end of that trial).

Cancellation. You may cancel your subscription at any time, without giving a reason, from the Lemon Squeezy customer portal link shown on your billing page in the Service, or by contacting us at support@loomagrante.com. Cancellation stops future renewals; you keep access to paid features until the end of the billing period you already paid for, after which your account reverts to the free tier. We do not charge a separate cancellation fee.

Refunds. Except where mandatory consumer law gives you a right to a refund or withdrawal (for example, statutory cooling-off/distance-selling rights that may apply in your jurisdiction), fees already paid for a billing period are non-refundable, including for partial periods, unused features, or early cancellation. We may, at our sole discretion, approve a refund or credit on a case-by-case basis (for example for a demonstrable billing error or service outage); requesting one does not guarantee it will be granted. A plain-language summary is in our Refund & Cancellation Policy.

Failed or lapsed payments. If a renewal payment fails, Lemon Squeezy will attempt to collect payment and notify you before automatically retrying. While a subscription is past due, you may temporarily keep paid access; if payment is not resolved, or if your subscription is cancelled, paused, or expires, your account is automatically downgraded to the free tier and paid features (including active grant matching) are suspended until you resubscribe.

We may modify, suspend, or discontinue features of the Service. Where a change materially reduces paid functionality, we will provide reasonable notice where practicable.

Parts of the Service use third-party AI providers to generate embeddings, scores, explanations, or drafts. Outputs may be probabilistic and should be reviewed by a qualified human before any decision or filing. You are responsible for how you use AI outputs.

The Service, including software, branding, UI, and original documentation, is owned by the Operator or its licensors. Except for the limited right to use the Service under these Terms, no rights are granted to you.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, secure, or that results (including matches, scores, deadlines, or explanations) will be accurate, complete, or current.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE OPERATOR AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR FUNDING, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, WE SHALL NOT BE LIABLE FOR: (A) FAILURE TO FIND OR RECOMMEND ANY GRANT OR FUNDING PROGRAM; (B) RELIANCE ON MATCH SCORES OR EXPLANATIONS; (C) MISSED DEADLINES OR INELIGIBILITY; (D) ACTIONS OR OMISSIONS OF FUNDING BODIES OR THIRD PARTIES; OR (E) DECISIONS YOU MAKE BASED ON THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF: (I) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM; OR (II) ONE HUNDRED EURO (€100).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law. Nothing in these Terms excludes liability that cannot be excluded under mandatory law (including for fraud or wilful misconduct where such exclusion is prohibited).

You agree to defend, indemnify, and hold harmless the Operator and its personnel from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your company content or applications; (c) your breach of these Terms; or (d) your violation of any law or third-party rights.

The Service may reference or depend on third-party websites, portals, hosting, databases, payment processors, or AI providers. We are not responsible for third-party services, their availability, or their terms. Your use of third-party services is at your own risk.

Personal data is processed as described in our Privacy Policy, which forms part of your agreement with us where required by law.

These Terms apply from your first use or registration until terminated. You may stop using the Service and request account deletion as described in the Privacy Policy. We may terminate or suspend access immediately for breach or to protect the Service. Sections that by nature should survive (including disclaimers, liability limits, indemnity, and governing law) survive termination.

These Terms are governed by the laws of the Republic of Armenia, without regard to conflict-of-law rules. Courts of competent jurisdiction in the Operator’s place of establishment shall have exclusive jurisdiction, except where mandatory consumer or local law gives you the right to bring proceedings in your country of residence.

Before filing a claim, you agree to contact us at legal@loomagrante.com and attempt in good faith to resolve the dispute informally within thirty (30) days.

If any provision of these Terms is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms are the entire agreement regarding the Service and supersede prior understandings on that subject. We may update these Terms by posting a revised version; continued use after the effective date constitutes acceptance, except where mandatory law requires additional consent.